Wifi Issues Hit ANU – Again

Major issues with ANU wifi have arisen again. Students have had issues connecting to the ANU-Secure and Resnet wifi networks since Sunday night.

ANU IT Services [ITS] are “aware of the issues”, and are working to fix them, Observer was told. ITS claims that the problem is “not with [students’] accounts”, but with “an instability in the ANU networks”. While ITS are still searching for an underlying cause, it appears that the error may have arisen as a result of systems upgrades.

Students have been advised to use the username and password “ANUtemp” to access the networks. This login is intended to be a temporary measure, and will be deactivated on Monday 27 August. It is expected that students will be able to  go back to using their regular username and password by that time. ANU Media did not respond to questions regarding whether this account is secure.

Other suggested workarounds include changing one’s u-number to a capital “U”, or using one’s full ANU email address as a username rather than merely one’s student number. These are intended to “fool” the wifi into processing the login as a new account, and establishing a new connection.

The outage comes after a host of IT problems at ANU over the last year. Students were asked to change their passwords last month, following a breach of the system by hackers based in China. There was also a total wifi blackout earlier this year, impacting Wattle, network drives and on-campus EFTPOS facilities, in addition to ANU Secure.

Students still experiencing problems are advised to call the ITS Service Desk on 6125 4321.

ANU Media did not respond to a request for further comment.


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